How To Withdraw Money From Crypto Com

Who owns Crypto.com?

Crypto.com was co-founded by CEO Kris Marszalek in 2016. Marszalek was previously the CEO of Ensogo, COO at iBuy Group Limited, co-founder and CEO of BeeCrazy and Yiyi Group Limited.

How does Crypto.com work?

Crypto.com works like a conventional online cryptocurrency exchange – it allows you to deposit your fiat currencies into a wallet, and matches crypto buyers to sellers.

Crypto.com Visa Credit Card

The Crypto.com Visa card comes in a range of five card tiers which offer rewards, merchant benefits such as Netflix and Spotify, and free currency exchange transactions. This card is only available to Crypto.com users who have CRO token staked for at least 6 months.

Pros

User Friendly Interface

Most users have praised Crypto.com for their user-friendly and smooth mobile app interface. However, the mobile app reportedly has a history of crashing and freezing. If you're fond of larger screens, Crypto.com does not support any web or desktop apps.

Pros

Staking Interest Rates

Crypto.com offers a staking programme – that means you buy and hold the native Crypto.com CRO token in your app's wallet for a period of 6 months. Crypto.com's staking interest rates are considered attractive, with 6% reward rate for CRO (staked amount below S$500), 6.5% for BTC (staked amount above S$5,000), up to 14.5% for Polkadot (above S$50,000).

Crypto.com offers its very own prepaid (debit) card in five different card tiers – the most basic of which is the Midnight Blue tier (S$0 CRO staked), and Ruby Steel (S$500 CRO staked). Benefits include receiving rewards (what you might know as cash back or rebates) in CRO.

Crypto.com charges relatively high trading fees at 3.5% for credit card transactions, 0.4% maker and taker fees (for 30-day trading volume below US$25,000), and higher withdrawal fees such as 0.0004 BTC, 0.008 ETH, 0.8 ADA, 10 DOGE, and more.

Many online users have shared their struggle with depositing fiat currencies into their Crypto.com wallets. In Singapore, you will need to use the third-party payment gateway, Xfers, or IBAN.

Reviews for Crypto.com's customer support is largely divided. Some users have shared online that Crypto.com took hours – and for other users, days – to respond to their raised support tickets. The response time that you get depends on your account tier.

Fiat Currency	Supported on Crypto.com Wallet
Australian Dollar (AUD)	Yes
Canadian Dollar (CAD)	Yes
Euro (EUR)	Yes
Pound Sterling (GBP)	Yes
United States Dollar (USD)	Yes
USD Coin (USDC)	Yes
Brazilian Real (BRL)	Yes
Singapore Dollar (SGD)	Yes

Crypto Coins (162 total)	Available on Crypto.com
Bitcoin (BTC)	Yes
LTC (Litecoin)	Yes
ETH (Ethereum)	Yes
DOGE (Dogecoin)	Yes
MATIC (Polygon)	Yes
DOT (Polkadot)	Yes
ADA (Cardano)	Yes
USDC (USD Coin)	Yes
TAUD (True AUD)	No
TCAD (True CAD)	No
TGBP (True GBP)	No
PAXG (PaxGold)	No
TUSD (True USD)	No

: 0.4% maker and taker fees (for accounts with US$0 to $25,000 30 day trading volume)
: 3.5%
: 0.0004 BTC, 0.008 ETH, 0.8 ADA, 10 DOGE, and more
: None
: 0.16% taker flat rate

Crypto.com App

Crypto.com's mobile app allows you to access over 100 cryptocurrencies in SGD. If you have a Crypto.com Visa card, you will also be able to manage it from the mobile app. Other benefits of the app include price alerts notifications and banners, and 2FA (two factor authentication) for security purposes. The Crypto.com app is available on both Google Play and Apple App Store in Singapore.

Crypto.com Cashback Visa Card

One of Crypto.com's unique features is the prepaid Crypto.com Visa card which grants card holders rebates in CRO tokens. To be eligible for the card, you'll need to first buy CRO tokens, deposit them in your Crypto.com wallet, and hold them for at least 6 months. Once that's done, you will then be able to stake CRO tokens.

Stake with Crypto.com - Crypto.com Earn

To stake with Crypto.com, you will first need to have a Crypto.com Visa card. Once you have that, launch your Crypto.com app, select "Card", your card, followed by "Stake CRO". When your staked and locked CRO amount qualifies for a metal Crypto.com Visa card, you can then apply for a metal card. Crypto.com will then review your application and mail the card to you.

Deposit Cryptocurrencies

If you already hold cryptocurrencies on another exchange or crypto wallet, you can deposit them into your Crypto.com app. Do note that only 123 crypto coins and tokens are supported on Crypto.com (5 are not supported in Singapore). Launch your Crypto.com mobile app, click "Transfer", "Deposit", followed by "Crypto". There, you'll find your Crypto.com deposit address which you'll need to copy and paste into your other crypto wallet to start the transfer process.

Deposit SGD via Xfers

You can deposit fiat Singapore Dollar (SGD) to your Crypto.com wallet via Xfers. To use Xfers, you will need to first create an Xfers account via their website, complete the KYC (Know Your Customer) verification process. Then, launch your Crypto.com app, click on the "Settings" icon on the top left hand corner, followed by "Xfers Account".

Deposit SGD via EUR IBAN

To use EUR IBAN, you will need to use international money transfer services such as DBS Remit, Wise, or InstaRem – where you can add your Crypto.com app wallet as a new recipient.

Deposit USDC from bank account

In August 2021, Crypto.com introduced a new way you can fund your account – by transferring USD from your bank accounts into USDC coins (at a 1:1 ratio). To set up this deposit option, launch your app, "Fiat Wallet", followed by "the USDC Bank Transfer". You'll then be prompted to submit a bank statement with your Singapore residential address for confirmation. Verification takes several days.

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On your mobile phone, launch the Crypto.com website. You will then see two options to download the Crypto.com app – from Google Play store or from the Apple App Store.

Step 2

Create Account & KYC

Once you've downloaded the app, you'll be prompted step by step to create a Crypto.com account with your email address. You'll then be prompted to scan your NRIC or passport and your face with your mobile phone's cameras for the KYC (Know Your Customer) verification process. Verification will take a few days. You may be prompted to resubmit your documents of images.

After you receive your verification confirmation email, you will now be able to fund your Crypto.com account via Xfers, bank transfer, or start purchasing coins via credit card.

How do I withdraw money from Crypto.com account?

To withdraw fiat money from your Crypto.com app, launch your app, click on "Transfer", "Withdraw", and your destination – either another Crypto.com user, to your Crypto.com Exchange (desktop) account, you're Crypto.com DeFi wallet, an External crypto wallet via PayStrings or their full wallet address, or your registered bank account.

How to buy Bitcoin, Ethereum, Litecoin etc. on Crypto.com in Singapore?

New to cryptocurrencies and looking for a beginner-friendly crypto exchange guide? Buying popular cryptocurrencies in Singapore such as Bitcoin, Ethereum, Litecoin, and Dogecoin is a pretty simple process in Singapore. You'll first need to choose your crypto exchange, such as Crypto.com. Then, download the mobile app on your Google Play or Apple App Store (in this case, Crypto.com's app), create an account and complete the identity verification process (may take a day or two), followed by any Xfers or bank account verification process (depending on your preferred mode of deposits). You could also skip the bank account verification and opt to link your credit card to your Crypto.com mobile app to purchase crypto coins directly. Once you've made the purchase, completed the 2FA (two factor authentication) for your purchase, you will see the crypto coins and tokens that you own reflected on your app's homepage immediately, along with an email confirmation from Crypto.com.

Is it safe to use Crypto.com Exchange?

Crypto.com is generally reputable and trusted in the global cryptocurrency industry. The company works with Ledger Vault to store users' cryptocurrencies in offline, cold storage (with US$750 million insurance). Funds that users deposit are held in custodian bank accounts, and the security software is peer-reviewed. Users like you will have to go through multi-factor authentication while using the app, ranging from passwords, biometric logins, email confirmations, mobile phone confirmation, and third party authenticator apps. On Crypto.com's website, you'll find that Crypto.com is compliant with numerous security certifications such as ISO/IEC 27701:2019 and CCSS Level 3. The company also has an ongoing hacker bug bounty, called Hacker One. The main security concerns that online users have raised include a site wide hack (which may happen to any crypto exchange), and political issues that may ensue from the fact that Crypto.com is Hong Kong-based.

Chatbot on Mobile App

If you need to speak to a customer service staff, you can initiate a Live Chat on your Crypto.com mobile app. Launch your app, and click on the speech bubble icon on the top right hand corner of the homepage. There, you'll be able to send the customer support team a message, and see the live status of any errors you may have ran into while using the app.

Email

There are three Crypto.com customer support emails, namely [email protected] for general enquiries, [email protected] for regulation-related topics, and [email protected] for law and legal subject matters.

Help Center & Social Media

If you need help with navigating Crypto.com, there are many step-by-step articles and guides available on Crypto.com Help Center. Otherwise, you can contact Crypto.com via social media and forums such as Reddit r/Crypto_com and @cryptocomcs on Twitter.

: If you've just applied for a Crypto.com account in Singapore, you would have been prompted to submit your NRIC, or passport, and a biometric facial scan. The verification process may take anywhere from a few hours to a few days – and you may even receive an email asking you to redo the process if it wasn't successful.
: To deposit funds into your Crypto.com app wallet, you will first need to create an account with Xfers. After you've completed your Xfers account registration and verification, you can then link it to your Crypto.com wallet. To do so, open the Crypto.com app, click on the "Settings" icon on the top left hand corner, followed by "Xfers Account". You will then be able to key in your mobile phone number (same mobile that you used to register your Xfers account), followed by an OTP (one time password) to complete the process.
: Both Crypto.com's mobile app and the desktop Crypto.com Exchange are available in Singapore. While trading of cryptocurrencies are lega consideredl in Singapore, cryptocurrencies are not legal tender (cannot be accept as payment for goods or payment for debts).
: It is safe to trade cryptocurrencies on Crypto.com in Singapore. Like most other reputable cryptocurrency exchanges, Crypto.com has several security features such as partnership with Ledger Vault, cold storage, insurance, custodian bank account, hot wallets with multi-factor authentication methods, and a bug bounty programme. Although Crypto.com hasn't seen a site wide hack, users have reportedly received phishing Crypto.com emails that got their personal accounts hacked and their fiats and coins emptied out.
: Searching for the key differences between Crypto.com vs Binance? Users often go for Crypto.com for its user-friendly interface (also easier for beginners), CRO staking programme, and the Visa cards' benefits and perks. Otherwise, Binance has relatively lower fees, more trading pairs and options – altogether more suitable for active traders.
: Yes, you can withdraw your cryptos by transferring them to other crypto exchanges. To initiate a transfer, launch you're Crypto.com app, click on "Transfer", followed by "Withdraw", and "External Wallet". There, you'll be able to add your other crypto exchange wallet's address. Do note that there will be minimum withdrawal amounts and withdrawal fees, such as 0.0005 BTC minimum withdrawal, 0.0004 BTC withdrawal fee for Bitcoin, 0.002 LTC minimum withdrawal, 0.001 LTC withdrawal fee, and more.